Contact & Customer Support Policy

1. Introduction

This Contact & Customer Support Policy explains how customers can reach Centrade Technology and how we handle customer inquiries, support requests, and complaints.

2. Company Information

Company Name: CENTRADE TECHNOLOGY PTY LTD
Business Address: 347 Lytton Rd, Morningside QLD 4170, Australia
ABN: 78 664 827 963
Email: info@centradetechnology.shop

3. Customer Support Availability

Our customer support team is available:

• Monday to Sunday

• 9:00 AM – 7:00 PM (AEST)

We aim to respond to all customer inquiries within 24–48 business hours.

4. How to Contact Us

Customers can contact us for any of the following reasons:

• Order inquiries

• Payment questions

• Shipping and delivery issues

• Returns, refunds, and warranty requests

• Technical or product-related questions

Please contact us via email and include your order number where applicable to help us assist you more efficiently.

5. Order Support

For order-related requests, including changes or cancellations, customers must contact us as soon as possible. Changes or cancellations are only possible if the order has not yet been processed or shipped.

6. Complaints & Dispute Resolution

If you are not satisfied with our service, please contact us first so we can work toward a resolution. We are committed to handling complaints fairly, professionally, and in accordance with Australian Consumer Law.

7. Limitation of Support

Centrade Technology reserves the right to refuse support requests that are abusive, fraudulent, or outside the scope of our services.

8. Policy Updates

This policy may be updated from time to time. Any changes will be posted on this page.

Last Updated: 2026